1. Log into your account and click " My Account ".
2. Find the “order history” and next find your “order number” you would like to return and click on “cancel request.”
3. Click the item you would like to return, click the reason for the return, and fill in the return quantity.
4. Click "SUBMIT"
5. Send your item and let us know your delivery number so we can track parcel.
1. If you'd like to make a return but did not have an account.
2. Enter your order number, name and password.
3. Click "Return" and follow the steps to complete your request.
4. Send your item and let us know your delivery number so we can track parcel.
Items you wish to return must be returned within 14 days of receiving the last item in your order. Returns outside of this limit will only be accepted at our discretion.
RECTO does not accept exchanges. Customers must follow the return process (stated above) for any unwanted products, and will need to place a new order for their desired product.
Damaged / Faulty Goods
If there was a mistake on the part of RECTO, or in the case an item was faulty or damaged when received, customers will be reimbursed for both delivery and return shipping charges, and you may return it for a refund.
You cannot cancel any items that are already at the “Shipped by the Brand” status. If your order has already shipped and cannot be modified, you may follow our return policy.
Once your return has been received and accepted by our partner, your refund will be completed via the original payment method, excluding the delivery costs.
It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.